Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. We use dedicated people and clever technology to safeguard our platform. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Your termination will be automatically confirmed by email. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. I hope youll continue to serve more and more people and make their life happy and prosperous. We would like to confirm that your concern is since been resolved as per the details shared with you. There are only a few participating lounges in Australia, and many are closed temporarily. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We have never had a late payment in the 7 years we have been there, which accounts for nothing. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I have a Regus lease and have been trying to cancel the agreement for the past two months. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. However when I went to check out online, their web site went blank. In the next paragraph, you should ask the authority for confirmation of cancellation. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Find out how we combat fake reviews. Hard revenue focused. Blue membership is free and includes only the discounts. Here is a simple format for writing this letter , To, We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Can I use a business lounge if I have a coworking or a private office booking on the same day? The center itself have no problem and sales are nice before you join. Such companies should not exist. It shows 16 British Pounds per top-up for me. Desposit/Retainer - $700 Regus membership gives you access to workspace in thousands of locations around the world. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Any service that you do not require can be opted out through your online account. Lorraine Brule This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. If you refuse to pay their bogus invoices they will send you to collections. myRegus asks for Credit Card as well as DragonPass in Payment Details. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. You need to enter CC details for Dragonpass, but not necessarily MyRegus. And that`s not the case. How do you update your credit card details? The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Thanks for the heads up on this. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Askcenter staff for availability and pricing. Make it brief, not elaborate. Guide to the DragonPass lounge membership program. It was a nice experience with the club. Regus Luton have a very devious way to prevent full deposit return. Guests are not included, so anyone entering with you will be charged US$31 per person. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Its a very common part of a business when providing goods or services to customers and then not receiving payment. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Unfortunately not. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Its clear from reading your comments that the main reason for your review is that of your agreement. Hi Frank, Im sorry that you feel this way. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Our customers satisfaction is our priority. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. All of our templates are completely free to use and are designed to save you time and hassle. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. And that`s why I decided to write this post because. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. So, I don't think there won't be an issue with it. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I had a membership for over a year. I was using virtual office space. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. You have a business to run and our objective is to partner with you to help you grow even further. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Lorraine Brule By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Michelle Spire Thank you for setting up this process for me. No staff available for contacting on the event day. These emails were sent to the email address you registered with us on the same day you signed the agreement. The payments have since been sent to . Dear Ms/Mr {Name of the Recipient}, Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Required fields are marked *. Don't be fooled by that. Click End Membership. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. I really thought that this company would be a good option for expanding our business. Lorraine Brule In case, there is any cancellation fee or refund, make sure to include the same in the letter. Best wishes, Membership: 2.3.1. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Platinum Plus costs about $300 more, but it really wasn't clear why. This could be due to your account details needing to be updated. We have checked and cannot find any payment details set up in your account. Well. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream She advised me to consult the Agreement, which I did. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. If so I might cancel my Regus ASAP as to not forget. No problem, just. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. We apologize for any inconvenience caused. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Book on the day or in advance via the app. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. This was not pointed out to me when I signed up for my virtual office. Dont know how many days youll need? This comment was posted by a verified customer. Date of experience: February 19, 2023. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Originally, total costs 20k THB, but end up with 50k THB. We have tried to explain how our agreements work. Id like to be able to help but havent been able to identify your account. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. They charge your card for amounts more than stipulated on invoices! Regus offers flexible, high-quality and relatively inexpensive office space. We pay those as well. Find workspace. Im sorry if you felt the need to escalate this. Move out, and move on. What steps can we take to get out of this contract and prevent them from suing us for the rental? I would like you to please confirm the receipt of the letter and the cancellation. Beautifully designed coworking spaces to help facilitate new connections. Hi Shannon, Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. Do not do business with this company! Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it.
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