The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. Check-in time is from 3 pm onwards, while check-out is at 12 pm. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. We're in Mexico - there's no reason to have bad tequila at the bars. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Review tags are currently only available for English language reviews. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. The french Chez Isabelle is supposed to be their nicest restaurant but. Necessary cookies are absolutely essential for the website to function properly. So, you were never too far away from a member of staff that could help you out. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. We were very keen to do this, but could never get a spot on the tour. A couple of the restaurants are adult only as well. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! 2 We also noticed that there was a large volume of staff working throughout the resort. I would recommend you go there, much better value. The resort has a couple of adult only pools and a beach area which made the experience amazing. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Please, receive our warmest regards from The Excellence Collection. An extensive gym with a great range of equipment. We made our way down to the beach every day around 11:00, and had no problems finding chairs. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Our first stay in 2019, Playa Mujeres was 5-stars all they way. Luxury Adults Only. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. The Excellence club has a range of benefits that are included in your package. There is a second floor with a private deck and plunge pool. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. Pools: The pools are gorgeous and relaxing, but get our first complaint. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Yes, parking is available for guest and it is complimentary. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). This category only includes cookies that ensures basic functionalities and security features of the website. Contact us for more information and details about the packages and options available. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. Package deal Contact accommodation for availability. We went to the concierge and they printed out results for us, which they already had tied to our room. It is just a slight reduction that you wouldn't notice if you haven't been there before. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. So, if you value privacy the Excellence club might be for you. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The service is great, and the grounds are beautiful. In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. The test was fast and easy (its the stick in nose test). We visited Excellence Riviera Cancun - again - for the ninth time since 2015. Please, receive our warmest regards from The Excellence Collection. Pool rules say you cannot take them out of the water, but everybody does. The famous Chitzen Itza is just a few hours away and is well worth a visit. Only two of the pools are heated and these are only heated in the Winter. The pork was so succulent and delicious. Also, the water was way too warm for almost all the pools. The poolside food options are pizza and cheeseburgers. Spice was the best meal we had there. A. It has been a pleasure hosting you and we look forward to seeing you back soon. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Other than requiring masks the Cancun airport was operating like it always has. Review collected in partnership with this hotel. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. It can be hit or miss. 6 meandering pools and an immaculate white sand beach. The commute from the resort to the airport also took over an hour due to traffic. This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. I would highly recommend this resort to anyone! 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area 11/10 rating. Usually there are more floats out of the water than in the water. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. Package deal Contact accommodation for availability. We managed to make it to the ocean once but it took a little liquid courage to do so. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. Which languages are spoken by the staff at Excellence Riviera Cancun? Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . Thank you Javier! The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. Yes, a shuttle service from the airport can be requested. It has been a pleasure having you with us and we look forward to seeing you back soon. Offers; Suites; Deluxe Airport Transfers; Resort Map; . However, guests are not required to wear a mask anywhere, but there is space available everywhere. Are any cleaning services offered at Excellence Riviera Cancun? Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels And here is the next complaint in our review. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. We tend to have pretty high standards and they were all exceeded. Yes, Wi-Fi is included and is available throughout the resort. We were not ashamed to take any unsupervised float we found if we needed it. The customer service was unmatched. Top room amenities include a minibar, air conditioning, and a flat screen TV. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Also, the liquor choices are really bad. It would be nice to have some fans to help with sweating, but not that big of a deal. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Please be aware there is an extra cost for this service. It might be a good idea to research some of . Just have the paper results ready at flight check-in at the airport. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. We estimate they took away about 25% of the pool chairs and restaurant seats. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. New Health & Safety Protocols; The Excellence Collection. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. The Dominican Republic shares the island known as the Hispaniola with Haiti. Because the staff are so inviting, the crowd that comes here were just as friendly. Federal 307 Chet-Pto. This is the version of our website addressed to speakers of English in the United States. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. The food also sets this place apart. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. Its a must-try if you like Asian food and was our favorite restaurant on the resort. Whatever choices you might want, you will have it when you are here. A. Also a side note - beds and pillows very uncomfortable. 90'ish degrees. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. The service was outstanding, the food was delicious and the resort was super clean. Overall the food selection was wide and of good quality. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. Fun and tasty. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. Federal 307 Chet-Pto. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. We had issues getting an appointment when we visited. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. This is the version of our website addressed to speakers of English in the United States. Six meandering pools wind through their grounds. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. See more questions & answers about this hotel from the Tripadvisor community. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The staff was absolutely incredible. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way.
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