We hope this will continue to inform and provide insight to our employees on the decisions we make. We encourage our colleagues to speak up and stand by our values of being genuine and caring. '', I applied online. Monday to Friday: 8:30am 8pm I think it may be that I included the symbol. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Warm regards,Ross, Information provided by various external sources. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Worked for this company and had a bereavement. Dear Geoffrey Brooks,Thank you for your 5 star review. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Here are 8 tips for writing great reviews. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department .fancybox-title {} People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} I contacted you twice. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote The calls are non stop , its very busy and mentally exhausting . I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. your insurance policy. The People Team. 2023 Resolver Consumer Online Limited. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Saturday: 9am 5:30pm We were devastated as grandchildren had been couting the days down. Have a fantastic holiday. Sunday: 10am 4pm, Christmas hours: Lack of progression I would say but good vibes. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. - Monday - Friday: 8.30am - 8pm Staysure 7 Nov 2022 - Remote Customer Service Representative . If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); I dont know what Id have done without them. } I have given this review 3 starts because I found it very difficult to register online to open an account. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. .wslide-caption-text {} dealt with it promptly and courteously. Instead, theyre full of the info you need to get things sorted. If youd prefer to speak to a member of the team on, please call us on: Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Thank you for posting your feedback and for recognising we have fantastic people in the business. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. This was just batched in with any normal claim, just as if Id lost my purse. Resolver can help you send your complaints to Staysure. Send your complaints and reviews - and we'll publish the best, and worst! _W.isCheckoutReskin = false; I should have asked for the policy to be posted to me. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Get in touch with us if youd like to make multiple changes to your policy. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Date of experience: March 13, 2016 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Fantastic service with a lovely consultant. Have a fantastic holiday. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Absolute despicable bunch of cowboys. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Not a good experience. longer working hour, monotony work, short holidays. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. #wsite-title {font-size:36px !important;} Also, for some of our insurers we may receive a profit share payment if they This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Having problems? On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Policy came through as expected. .wsite-product .wsite-product-price a {} I would like to reassure you that Staysure take all feedback about our products and services very seriously. Weve helped millions of people find a resolution. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. As I was desperate I bought it. .blog-header h2 a {} } The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. left: auto !important;
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